The Support Dynamo WordPress powered support system’s new features are designed to improve the experience for both webmaster and users when submitting a ticket through this WordPress base Support Ticket System Plugin. The first enhancement is the ticket ‘reply by’ status feature. This is a track-and-report tool that allows website owners to see how people are replying and updating the their support tickets when using SupportDynamo.com’s WordPress Support Ticket System. This will include items processed through the online web form and through their website’s e-mail account. This feature will allow users to understand how their customers are interacting with their support department — which can be used to improve customer service response levels. Read the full story here.
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