Top White Papers and Webcasts

  • IT departments continue to harness the power of multi-cloud infrastructures. The ability to move workloads around on-premise data centers to various public-cloud services and software-as-a-service applications gives business unprecedented flexibility to meet the changing demands of digital businesses. However, IT teams are struggling to effectively manage these highly complex IT environments using traditional, siloed tools. Read this eBook to discover the power of artificial intelligence for IT operations …

  • The enterprise chatbot landscape is undergoing a significant shift, driven by the transformation to the digital workplace. Enterprise interest in chatbots is accelerating as a result of the need to deliver on the twin mandates of user experience and productivity. According to Everest Group, about 70% of large enterprises believe that virtual service desk agents will be the primary point of contact for their service desk operations by 2020.    Read the latest report by Everest Group to learn more …