Top White Papers and Webcasts

  • The enterprise chatbot landscape is undergoing a significant shift, driven by the transformation to the digital workplace. Enterprise interest in chatbots is accelerating as a result of the need to deliver on the twin mandates of user experience and productivity. According to Everest Group, about 70% of large enterprises believe that virtual service desk agents will be the primary point of contact for their service desk operations by 2020.    Read the latest report by Everest Group to learn more …

  • In the ongoing digital transformation sweeping across IT networks, factors such as automation, visibility, and security will continue to tighten their grip on enterprise IT architecture, especially in high-traffic use cases such as campus networks. Both technology and business leaders need to find a healthy balance between offering flexible business solutions and their ability to manage networks effectively and reduce risk. This IDC white paper examines trends that are impacting campus networks, with a focus …