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Investing in a new service management infrastructure can improve service delivery, foster transparency, drive innovation, and reduce friction between IT and business units. A new IT service management (ITSM) solution can take your business to the next level — as long as you choose carefully. Your mid-market company should look for a solution offering enterprise-level capabilities and speed and ease of implementation, as well as suitability for budget and staffing resources. This buyer’s guide, …
Employees no longer want to use traditional web-based forms to request a service and expect seamless omni-channel experiences. As artificial intelligence (AI) and automation technologies weave their way into the enterprise, organizations must evolve to meet new expectations for how service is delivered to employees. The new intelligent workplace embraces and integrates these technologies to better meet employee expectations. Read this white paper to understand how work gets consumed and done in the cognitive …
The modern business IT ecosystem is extremely complex, with a myriad of connected devices, networks, and core business applications. Delivering a seamless and incident-free experience has never been more difficult — or more important — as every employee in an organization relies on a whole stack of technology to complete everyday tasks. A service management software-as-a-service (SaaS) solution can help businesses modernize and streamline their IT management operations. Read this Forrester Total …
Organizations adopting cloud can use multi-cloud environments — multiple public cloud services, often along with on-premises physical, virtual, and private cloud infrastructure — in different ways. This adds elasticity and scalability to your infrastructure, but also makes it more difficult to gain a clear, holistic view across your IT ecosystem. This white paper explains how multi-cloud discovery addresses this challenge by providing insight into your assets and their relationships across every …