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Let's face it: managing a help desk that is both efficient and effective in keeping your customers happy while building a base for business success is challenging.
Finding the right employees is always tricky. Keeping them happy once hired and focused on providing top-notch customer service requires good training, stress management, and constructive feedback. Whether you're establishing a new help desk or revamping your current processes, this kit provides tools for you to hire the right employees, deliver …