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Companies everywhere need their workforce to perform smarter, faster and more efficiently. Today, most businesses are struggling to enable truly seamless communication and collaboration across platforms, systems, and devices. Enter unified communications (UC). UC solutions provide a single, unified platform that integrates real-time communications services, with non-real time communications services such as voicemail, email, SMS and fax. But what's the best way to maximize UC capabilities for your specific …
Unified communications as a service (UCaaS) capabilities now exceed those available from premises-based UC. Enterprise planners should look for expanded global capacity, better customer service and project management, an expanded set of application programming interfaces (APIs), and the ability to deploy a richer set of UC functionality, led by mobility and video. Read this Gartner analyst report to discover why you should consider the cloud to expand or replace aging, inadequate business phone systems, …
Today’s digitally empowered customers create a challenge for organizations to sell, market, and service them effectively. Expectations are higher than ever before, and customers openly share both positive and negative experiences with just a few clicks on review websites, app ratings, and social media. Organizations still using traditional communications methods are losing the customer experience battle and need to modernize how they engage with customers who are demanding more ways to interact with …