Learn how to set yourself up for SLA success. Your customers have to know that you put them first. A well-crafted, service-centered SLA helps make that happen by defining what your customer can fairly expect, and how you plan to deliver that service. The better your agreement, the more you and your clients benefit.
Chuze Fitness is a fast-growing fitness chain with over 21 locations spanning California, Arizona and Colorado.
Chief information and marketing officer, Kris Peterson, explains why access to fast and reliable Wi-Fi is a "must have" service at their gyms and why they switched to Ruckus Cloud Wi-Fi.
Chuze Fitness needed to provide a good user experience to the hundreds of guests streaming music, podcasts and videos as they worked out. They also needed to adequately cover their sprawling 20-40,000 square foot …