Top White Papers and Webcasts

  • A Look at the Five-Year Cost Comparisons for Technology Infrastructure Deployment Total cost of ownership (TCO) is a major consideration for organizations evaluating the pros and cons of cloud-based contact center infrastructure deployment versus an on-premise solution. According to this report, for a 50-seat contact center the average cloud platform costs approximately $150,000 less in year 1 and up to $300,000 by year 5. This Ovum report also discusses: Which deployment model is right for small, midsize, …

  • Despite increased competitive pressures, the industrial distributor business model has endured. To stay relevant going forward, distributors need to provide a digital customer experience that cuts across mobile and social lines, not only to defend themselves from new threats, but to win share and stay ahead of customer needs. This research report examines the factors influencing the behaviors and preferences of a diverse set of 1,500 U.S. industrial buyers, and draws insights from the data that can help …