Top White Papers and Webcasts

  • Microsoft® Office 365 is a top choice for enterprises that want a cloud-based suite of productivity collaboration applications. With Office 365, you get access to Microsoft™ Office solutions practically anytime, anywhere, on virtually any device. It's a great option for current Microsoft users who can now build on their experience with Microsoft™ solutions while enjoying the flexibility of a cloud-based delivery. But even organizations with no previous investment in Microsoft will find that …

  • When it comes to customer experience, companies are missing the mark with their customers. This eBook provides an explanation for that disconnect and how companies can use customer data to bridge the gap. It takes a look at how aggregating data into a single customer view can improve an agent's ability to solve customer issues, ultimately leading to high customer satisfaction.