Top White Papers and Webcasts

  • Learn how to set yourself up for SLA success. Your customers have to know that you put them first. A well-crafted, service-centered SLA helps make that happen by defining what your customer can fairly expect, and how you plan to deliver that service. The better your agreement, the more you and your clients benefit.

  • Many companies are finding that providing a Millennial-friendly experience is essential to their success and brand loyalty. This easy to digest white paper takes a look at the customer service expectations of Millennials and how companies can make small changes to meet their needs. Topics include social media customer service, the importance of omni-channel and easy-to-execute strategies to implement now for a competitive advantage.