Top White Papers and Webcasts

  • Learn how to set yourself up for SLA success. Your customers have to know that you put them first. A well-crafted, service-centered SLA helps make that happen by defining what your customer can fairly expect, and how you plan to deliver that service. The better your agreement, the more you and your clients benefit.

  • For over 80 years, Waxman's responsiveness to customers and suppliers has made the company a leader in developing and distributing innovative specialty plumbing, surface protection, and leak detection and mitigation products. Recently, Microsoft® Office 365 (O365) has become a major asset in keeping Waxman responsive as consolidation and e-commerce reshape the retail marketplace and raise customer expectations for communications and information safeguards. Read this case study to learn how Waxman's …