Top White Papers and Webcasts

  • Modern contact centers support a variety of digital channels—email, chat, co-browsing, social, video—over multiple digital touchpoints (web or mobile devices). What they lack is the ability to link interactions in a step-by-step journey to provide a personal, contextual experience for each customer. Download this eBook. Learn how you can: Design a successful digital customer engagement strategy Provide agents with a 360-degree view of the customer across all digital channels and voice Deliver …

  • While many businesses have been sold on the idea of cloud services, connectivity is frequently overlooked — even though this is where critical performance issues come into play. Organizations considering a cloud initiative need to closely consider network performance between users, applications, and their cloud services. With a private network connecting to cloud resources, the enterprise gets a better, more predictable experience. Read this informative executive brief now to find out more about …