Top White Papers and Webcasts

  • Modern contact centers support a variety of digital channels—email, chat, co-browsing, social, video—over multiple digital touchpoints (web or mobile devices). What they lack is the ability to link interactions in a step-by-step journey to provide a personal, contextual experience for each customer. Download this eBook. Learn how you can: Design a successful digital customer engagement strategy Provide agents with a 360-degree view of the customer across all digital channels and voice Deliver …

  • Driven by the need for greater productivity and lower costs, enterprises around the globe are moving their applications to the cloud. This application note describes networking challenges that cloud-enabled enterprises face in today's digital economy, and the top reasons why intelligent optical networks are becoming critical to their success, with a direct impact on productivity and the ability to compete for long-term business success.