Top White Papers and Webcasts

  • On-demand Event Event Date: March 23, 2017 As you adopt the use of cloud services, whether in public/IaaS, SaaS or hybrid environments, the attack surface expands and, if breached, the costs increase exponentially. This session is designed to help IT and security leaders understand and address the unique challenges that enterprises typically face when they deploy their applications in the public cloud. It summarizes the areas that the public cloud vendors typically take care of and highlights the areas …

  • In 2016, it is fair to say that the buying community has expressed a willingness to put their critical contact center infrastructure (often along with their customer data) in someone else's hands. Ovum estimates that 17% of all North American contact center seats are currently run on cloud-based platforms. That number will rise to more than 25% by 2019, representing one of the fastest adoption rates of a new technology in the history of contact centers. This Ovum TCO report highlights recommendations for …