Top White Papers and Webcasts

  • Learn how to set yourself up for SLA success. Your customers have to know that you put them first. A well-crafted, service-centered SLA helps make that happen by defining what your customer can fairly expect, and how you plan to deliver that service. The better your agreement, the more you and your clients benefit.

  • One of the country's marquee events, Microsoft's annual event 'Ignite' lights up various major cities, with an average attendance of over 30,000. In 2016, the Microsoft Learning group had several mandates to incorporate different campaigns and programs into the event, under a defined budget, with limited resources, and of course, under tight timelines. Read this case study to learn how Microsoft was able to use cloud-based tools to aggregate, organize, display, and distribute content quickly, and at scale, …