Top White Papers and Webcasts

  • Learn how to set yourself up for SLA success. Your customers have to know that you put them first. A well-crafted, service-centered SLA helps make that happen by defining what your customer can fairly expect, and how you plan to deliver that service. The better your agreement, the more you and your clients benefit.

  • Infrastructure and operations leaders often struggle to understand the role of cloud computing and to develop strategies that exploit its potential. I&O leaders should complete the prerequisites before making the technology decisions required for successful, service–centered cloud computing strategies. Read the Gartner report to learn more about key recommendations: Identify the cloud computing-related IT services you will offer or procure Document the internal processes that will be affected by the …