Top White Papers and Webcasts

  • Hosted IP telephony and unified communications as a service (UCaaS) provide businesses with considerable benefits, including more flexible, cost–effective, and rapid access to advanced communications capabilities and greater technology expertise. Businesses considering the move to hosted communications must first assess their existing infrastructure, IT staff skill sets, security and reliability thresholds, and end–user needs in order to align their technology roadmap with broader business …

  • Learn how to set yourself up for SLA success. Your customers have to know that you put them first. A well-crafted, service-centered SLA helps make that happen by defining what your customer can fairly expect, and how you plan to deliver that service. The better your agreement, the more you and your clients benefit.