In the second half of 2016, Gigamon commissioned the Enterprise Strategy Group (ESG) to conduct a survey of 300 IT and cybersecurity professionals. Respondents to the survey all had responsibility and involvement in the planning, implementation, and/or operations of their organization's security policies, processes, and technical safeguards. Participants also had purchase decision-making authority or influence for network security products and services.
Learn how to set yourself up for SLA success. Your customers have to know that you put them first. A well-crafted, service-centered SLA helps make that happen by defining what your customer can fairly expect, and how you plan to deliver that service. The better your agreement, the more you and your clients benefit.