A Look at the Five-Year Cost Comparisons for Technology Infrastructure Deployment
Total cost of ownership (TCO) is a major consideration for organizations evaluating the pros and cons of cloud-based contact center infrastructure deployment versus an on-premise solution. According to this report, for a 50-seat contact center the average cloud platform costs approximately $150,000 less in year 1 and up to $300,000 by year 5.
This Ovum report also discusses:
Which deployment model is right for small, midsize, …
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