Learn how to set yourself up for SLA success. Your customers have to know that you put them first. A well-crafted, service-centered SLA helps make that happen by defining what your customer can fairly expect, and how you plan to deliver that service. The better your agreement, the more you and your clients benefit.

Over recent years, software-defined storage has often seemed to be equal parts reality and hype. Multiple solutions are leveraging the moniker with different definitions, providing value in different ways, and targeting different markets. One segment of software-defined storage technologies is intended to disrupt traditional storage array solutions by delivering (traditional) storage array capabilities as pure software with the potential for significant gains in enhanced flexibility and affordability. …