One of the biggest use cases for the cloud is for backup and disaster recovery (DR). Organizations are counting on the cloud to make sure they retain access to their critical corporate data and an increasing number of organizations have been putting their data into the cloud. But for the cloud to become a useful repository for DR, that means that organizations need to be able to get their data out, as well. Read this white paper to learn what it is about the cloud that makes it so well-suited for DR.
In 2016, it is fair to say that the buying community has expressed a willingness to put their critical contact center infrastructure (often along with their customer data) in someone else's hands.
Ovum estimates that 17% of all North American contact center seats are currently run on cloud-based platforms. That number will rise to more than 25% by 2019, representing one of the fastest adoption rates of a new technology in the history of contact centers.
This Ovum TCO report highlights recommendations for …