Top White Papers and Webcasts

  • Learn how to set yourself up for SLA success. Your customers have to know that you put them first. A well-crafted, service-centered SLA helps make that happen by defining what your customer can fairly expect, and how you plan to deliver that service. The better your agreement, the more you and your clients benefit.

  • When it comes to customer experience, companies are missing the mark with their customers. This eBook provides an explanation for that disconnect and how companies can use customer data to bridge the gap. It takes a look at how aggregating data into a single customer view can improve an agent's ability to solve customer issues, ultimately leading to high customer satisfaction.