At first glance, Salesforce.com's Communities seems like a great way to communicate and collaborate with indirect sales partners, especially if you already use Salesforce.com as your CRM application. But working with the channel is very different from enabling a direct sales force. Going with Salesforce.com to manage your channel relationships may seem like an easy route. But before you head down that route, consider these 10 questions to determine if you need to consider a more complete, purpose-built …

As more contact centers embrace a cloud deployment model, there are a plethora of service and solution choices along with functionality and capabilities to sift through to determine the best fit. This ebook offers key considerations for moving to a cloud-based contact center, including: Cultural fit Accessibility to reference customers Technology, partners, integration and customization Business continuity and security Responsiveness Innovation Evaluating these considerations in detail and getting …